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Executive Advisors

Where Business Strategy
Meets Human Insight

Five world-class advisors with advanced degrees in both business and psychology — bringing scholarly rigor and deep human understanding to your most complex leadership challenges.

Meet Your Advisors

Lilli Friedland
Lilli Friedland, Ph.D., ABPP
President & Managing Partner
Florence Kaslow
Florence Kaslow, Ph.D., ABPP
Senior Partner
Tom Backer
Tom Backer, Ph.D.
Senior Partner
Tom Drucker
Tom Drucker
Senior Partner
Susan Reynolds
Susan Reynolds
Senior Partner

Experts in leadership, psychology, and human behavior.

We are a firm of trusted advisors with exceptional credentials, decades of experience, and a genuine commitment to your success. Executive Advisors supports leaders and organizations—from Fortune 500 companies to startups, family businesses, and law practices—by empowering individual executives, enhancing leadership team effectiveness, and fostering winning cultures that produce measurable results.

40+
Books Authored or Edited
350+
Peer-Reviewed Articles Published
3,000+
Leaders Trained Worldwide
5
Decades of Combined Expertise

Your Trusted Advisor for Leaders

Whether you're navigating a critical transition, managing complex change, or motivating your team with psychological insights that challenge and support you, we help you lead with clarity, confidence, and measurable impact.

What Makes Us Different

Our partners hold advanced degrees in both business and psychology, giving us a unique ability to address leadership challenges at the intersection of business expertise and a deep understanding of human motivation.

We Don't Just See the Problem

We understand WHY—when a "strategy problem" actually is about fear; when "communication issues" mask deeper trust deficits; when talented executives are held back by invisible dynamics in how they see themselves and relate to others.

Scholarly Rigor, Real-World Impact

We combine cutting-edge research and best practices in management, psychology, and human motivation to design a tailored approach that empowers your executives and elevates your leadership team.

Areas of Expertise

  • Executive Coaching
  • Leader's Effectiveness
  • Family Business and Family Enterprises
  • Privately Held Companies
  • Adaptive Leaders and Succession Management

Who We Serve

C-Suite Executives

We promote the development of "people skills" to enhance individual and organizational agility and resilience, create high-performance teams, and improve the capacity to tackle organizational challenges.

Family Business Leaders

We help understand and manage family dynamics, navigate succession planning, balance tradition with innovation, and support next-generation leaders while preserving both business value and family harmony.

Professional Services Firms

We strengthen partner relationships through self-leadership and interpersonal dynamics; promote the development of next-generation leaders; cultivate cultures of excellence; and guide your firm through strategic transitions.

Healthcare Leaders

We foster transitions from clinical practice to leadership roles, align medical staff with organizational goals, and motivate teams through complex healthcare transformation.

Your Confidential Sounding Board

Many executives partner with us not because they're facing a crisis, but because they recognize the value of a confidential, psychologically sophisticated, business-savvy sounding board. Leadership can be isolating. The higher you rise, the fewer people you can speak with candidly about strategic dilemmas, interpersonal challenges, or the weight of difficult decisions.

We serve as the trusted advisor you can turn to when you're wrestling with questions like:

  • What's really driving the resistance I'm sensing from my leadership team?
  • How do I motivate my organization through this challenging time?
  • How do I navigate this delicate board situation?
  • Am I seeing this situation clearly, or are my own blind spots affecting my judgment?
  • Should I make this move now or wait?

A Tailored Approach

Every engagement is tailored to your unique situation—your goals, your challenges, your culture. We don't rely on generic solutions.

→ In-Depth Assessment

We assess your leadership challenges and organizational dynamics to understand what's really happening beneath the surface.

→ Jointly Developed Goals

We work collaboratively to establish clear objectives and concrete measures of success.

→ Ongoing Partnership

Real-time support during critical moments and transitions, in addition to regularly scheduled meetings.

→ Continuous Measurement

We set clear success metrics from the start and regularly track progress. Our work is accountable to results, not just the process.

Client Impact

"From Conflict to Collaboration — A professional services firm with misaligned partners experienced a noticeable improvement in partner communication, satisfaction, and collaboration; increased staff engagement; better client retention; and successful cultural change."

Professional Services Firm

"Family Business Succession Without Drama — A third-generation manufacturing company successfully managed a founder transition with no key talent loss, maintained business momentum, and preserved family harmony."

Family Business

"Bringing the Organization Through Challenges — A Fortune 500 executive leading a major strategic shift saw the initially resistant team become supporters of change, with improved engagement scores and the project completed ahead of schedule."

Fortune 500 Executive

Ready for a Trusted Executive Advisor?

Leadership can feel lonely, especially when you're managing complex changes. You need more than just advice—you need a trusted advisor who understands both the strategic pressures you face and the human dynamics that determine whether your team follows your lead.

Who We Are

The Executive Advisors Difference

Five Partners. Complementary Expertise. Comprehensive Solutions.

Executive Advisors brings together an exceptional team whose expertise spans five decades and multiple disciplines. Our partners include internationally recognized scholars who have authored over 40 books and 350+ peer-reviewed articles, shaping the fields of family business, organizational psychology, and healthcare leadership.

We also include master practitioners who have trained over 3,000 leaders, advised Fortune 500 companies across three continents, and served in roles from White House advisor to emergency medicine CEO.

What distinguishes us is our integration: Some challenges require the latest research on succession dynamics, neuroscience of leadership, or implementation science. Others need someone who has led an organization, managed a boardroom crisis, or transformed a dysfunctional leadership team. Most need both.

40+
Books Authored or Edited
350+
Peer-Reviewed Articles Published
3,000+
Leaders Trained Worldwide

Meet the Team

Partner

Lilli Friedland, Ph.D., ABPP

President & Managing Partner

Partner

Florence Kaslow, Ph.D., ABPP

Partner

Partner

Tom Backer, Ph.D.

Partner

Partner

Tom Drucker

Partner

Partner

Susan Reynolds, M.D., Ph.D.

Partner

Click a partner card to view their full profile.

Harvard Business Review • Wall Street Journal • New York Times • Springer Nature • John Wiley & Sons • American Psychological Association • Journal of Health Communication • Voice of America


Duke University Medical School • Harvard Medical School • UCLA • California State University, Northridge • Florida Institute of Technology


White House Health Professionals Review Group • California Board of Psychology • APA Distinguished Contribution Award • Governor's Appointments • International Family Therapy Association • Fortune 500 Consulting

Two Kinds of Expertise — Combined

Scholar-Practitioners

Partners who advance the field through research, publishing in leading academic journals, authoring definitive texts, and presenting at international conferences. Their work shapes how the profession understands family business dynamics, organizational change, and leadership psychology.

Master Practitioners

Partners whose expertise is demonstrated through thousands of leaders transformed, proprietary programs developed, and decades of hands-on work with Fortune 500 companies and major healthcare systems. Their methods are proven in the crucible of real organizational challenges.

This combination means we bring both the frameworks that illuminate WHY challenges exist and the proven methodologies for HOW to resolve them. You get the benefit of cutting-edge research AND battle-tested practice.

Matched to Your Needs

We match each client with the partner(s) whose expertise best fits your specific challenges:

  • Continuity of Family Business and Family → Lilli Friedland, Florence Kaslow
  • Trusted Advisor and C-Suite Executive Coaching → Lilli Friedland, Tom Drucker
  • Healthcare Leadership and Physician Development → Susan Reynolds
  • Corporate Innovation and Neuroscience-Based Leadership → Tom Drucker
  • Organizational Systems Change and Implementation → Tom Backer
  • Cross-Cultural and International Consulting → Florence Kaslow
  • Managing Strategic Transitions and Change → Multiple partners, depending on industry and challenge

For complex engagements, we often involve multiple partners to bring different perspectives and expertise. You're not assigned a coach—you're matched with the right advisor for your situation.

Our Values

Confidentiality

Executive coaching requires absolute discretion. What you share stays confidential. This trust enables the honest conversations that build trust and drive real change.

Evidence-Based Practice

We integrate the latest research on leadership effectiveness, human motivation, and organizational behavior into every engagement.

Customization Over Templates

We don't believe in one-size-fits-all programs. Every engagement is designed around your specific people, culture, and challenges.

Long-Term Partnership

Meaningful change takes time. We build relationships that evolve as your needs change, serving as trusted advisors through multiple transitions.

Measurable Outcomes

We set clear success metrics from the start and regularly track progress. Our work is accountable to results, not just the process.

Human-Centered Leadership

We help leaders foster environments where people feel truly valued, teams freely share unconventional ideas, and organizations develop resilience.

Ready to Work with Partners Who Bring Both Research and Real-World Expertise?

The right advisor can change everything. We invite you to reach out for a confidential conversation to explore which of our partners might be the right fit for your situation.

Why Executive Advisors

Because Leadership Challenges Don't Live in Spreadsheets

They live in the complex space between strategy and human behavior.

Most executive coaching firms can help you clarify your strategy or enhance your communication skills. But when the true challenge is getting your board to align, guiding your leadership team through a tough transition, or navigating the unseen dynamics that trip up talented executives, you need advisors who understand what's really happening beneath the surface.

We Bring Dual Expertise in Business and Psychology

Most executive coaches come from one of three backgrounds: business consultants who understand strategy but lack insight into psychological and interpersonal dynamics; professional coaches who know frameworks but have no clinical training; or therapists who understand emotions but aren't familiar with business.

At Executive Advisors, our partners hold advanced degrees in both business and psychology. This dual expertise allows us to operate where leadership challenges actually live—at the intersection of business acumen and a deep understanding of human motivation.

We don't just see that a leader or team is struggling. We understand WHY:

  • When a "strategy problem" really stems from fear of failure or change
  • When "communication issues" hide deeper trust problems between partners
  • When talented executives are hindered by unseen patterns in how they see themselves
  • When leaders know where they need to go but can't bring their teams along

We Bring Scholarly Rigor, Not Just Experience

Our partners have collectively:

  • Authored 40+ books and 350+ peer-reviewed articles
  • Held faculty positions at Duke, Harvard Medical School, and UCLA
  • Been board-certified in clinical, family, and forensic psychology (ABPP)
  • Served as White House advisors and Fortune 500 executives
  • Published in Harvard Business Review, Wall Street Journal, and leading academic journals
  • Trained 3,000+ leaders through proprietary programs

This isn't coaching based solely on intuition. It's coaching rooted in decades of research on what truly influences human behavior, leadership effectiveness, and organizational change—validated by peer review and proven through practice.

We Serve as Trusted Advisors, Not Transactional Coaches

Many executives partner with us not because they're in crisis, but because they recognize the value of a confidential, psychologically sophisticated sounding board. This ongoing advisory relationship provides something rare: a confidential space where you can be completely honest about what you're facing, knowing you're talking with someone who has the business expertise to understand the stakes and the psychological insight to help you see what you might be overlooking.

We Create Psychological Safety, Not Just Strategic Clarity

Change triggers discomfort—a basic human reaction that organizations often overlook. Fear, anxiety, and resistance are normal responses when people confront uncertainty about their role, skills, or future. Many coaching firms focus solely on strategy and execution. We go further by helping you understand and tackle the psychological factors that influence whether change actually occurs.

Understanding What Drives Behavior

We assist you in recognizing the unseen forces that influence how people react to change: competing commitments, unspoken fears, relationship dynamics, and the subtle ways organizational culture encourages resistance.

Building Psychological Safety

We help you create environments where people feel safe to voice concerns, propose unconventional ideas, admit mistakes, and take intellectual risks—because that's where innovation and genuine problem-solving happen.

Bringing People Through Change

We help you develop strategies to overcome resistance and uncertainty that accompany transformation, ensuring your team willingly participates in the change and also understands and commits to it.

We Deliver Measurable Results, Not Just Insights

Clearer, Faster Decisions

Leaders develop sharper instincts and make better-timed decisions because they understand the full picture—both the strategic logic and the human dynamics at play.

Teams That Contribute Boldly

People feel genuinely heard and psychologically safe, so they propose unconventional solutions, challenge assumptions constructively, and admit when something isn't working.

Stronger Cross-Functional Collaboration

Relationships improve because people trust the environment enough to collaborate without protecting turf or playing politics.

Authentic Buy-In, Not Just Compliance

Strategic goals that once felt distant come into focus faster because everyone is pulling in the same direction with genuine commitment.

Executive Advisors vs. Typical Firms

Typical Executive Coaching Firms

  • Business background or coaching certification
  • Experience-based frameworks
  • Focus on skills and behaviors
  • Transactional engagements

Executive Advisors

  • Advanced degrees in BOTH business and psychology
  • Evidence-based approaches validated by peer-reviewed research
  • Address underlying psychological dynamics driving behavior
  • Trusted advisor relationships that evolve with your needs
  • Deep expertise in complex human systems (leaders, families, boards, teams)
  • 40+ books, 350+ articles, 3,000+ leaders trained

Ready for Advisors Who Bring Both Business Acumen and Psychological Depth?

If you're facing complex challenges where both business goals and human dynamics matter—we should talk.

Executive Coaching

Transform Leadership. Strengthen Organizations. Drive Results.

Whatever your situation, our approach is the same: we combine psychological insight with business acumen to help you see what's really happening, understand what's driving it, and create meaningful, sustainable change.

Our Proven Methodology

1. Deep Assessment

We begin with confidential conversations to understand your leadership challenges, organizational dynamics, and strategic objectives. We listen for what's said and what's unsaid—the underlying patterns that often reveal the real issues.

2. Jointly Developed Goals

Working collaboratively with you and relevant stakeholders, we establish clear objectives and concrete measures of success—leader adaptability, team engagement, succession readiness, or specific business outcomes.

3. Tailored Partnership

Our engagements flex to your needs. We're available for real-time support during critical moments, in addition to our scheduled meetings.

4. Continuous Refinement

We gauge progress through your personal experience and by actively gathering feedback from relevant stakeholders—ensuring that positive changes are visible and reinforced across the organization.

5. Measurable Outcomes

We hold ourselves accountable to results: improved agility and wise decision-making, stronger team performance, successful transitions, and measurable business impact.

Three Primary Engagement Types

1. Trusted Advisor Partnerships

For: Senior executives

Many leaders partner with us not because they're in crisis, but because they value having a confidential, psychologically sophisticated sounding board. This ongoing relationship provides a confidential space to think out loud without political consequences, gain perspective on complex interpersonal dynamics, and work with someone who understands both business strategy and human psychology.


2. Leadership Transitions & Succession

For: Organizations navigating leader transitions, succession planning, or next-generation leadership development

Leadership transitions are among the highest-risk moments for any organization. We specialize in C-suite transitions, family business succession planning, next-generation leadership development, and ensuring business continuity while preserving relationships. Our approach addresses the psychological dimensions of transmitting knowledge and values, "letting go" and "stepping up," and governance structures that support healthy transitions.

  • Zero key talent loss during leadership changes
  • Maintained business momentum through transitions
  • Next generation successfully engaged and prepared
  • Family harmony preserved alongside business success

3. Organizational Transformation & Change Leadership

For: Leaders guiding organizations through significant strategic change, cultural transformation, or merger integration

Change triggers fear, resistance, and competing commitments—even when people logically understand why change is necessary. We help leaders address the psychological dimensions that determine whether transformation actually happens. Our methodology focuses on understanding what's really driving resistance, creating psychological safety, building communication strategies that address the emotional dimensions of change, and helping leaders bring people through change—not just announce it.

  • Teams initially resistant became advocates for change
  • Employee engagement scores improved
  • Cultural shifts that outlasted the initial change initiative

Deep Expertise by Context

C-Suite Executives — Lead Partners: Lilli Friedland, Ph.D., ABPP · Tom Drucker

Senior leadership can be lonely. We serve as trusted advisors who understand both the strategic pressures you face and the human dynamics that determine success. Our expertise includes building authentic executive presence, navigating complex board and stakeholder relationships, developing high-performance "people savvy" leadership teams, managing the psychological dimensions of difficult decisions, and creating cultures where talent wants to stay.


Family Business Leaders — Lead Partners: Lilli Friedland, Ph.D., ABPP · Florence Kaslow, Ph.D., ABPP

Family businesses live at the delicate intersection of love and logic, where dinner table dynamics meet boardroom decisions. Our expertise includes succession planning that preserves both business value and family harmony, managing the unique dynamics when some family members work in the business and others may not, helping assess talents and desires of the next generation, and governance structures that provide knowledge and clarify decision-making across generations.


Healthcare Leaders — Lead Partner: Susan Reynolds, M.D., Ph.D.

Physicians transitioning to leadership roles face unique challenges: balancing clinical credibility with executive presence, aligning medical staff with organizational goals, and managing complex stakeholder dynamics. Our expertise includes physician leadership development, Chief of Staff and medical staff president preparation, managing medical staff resistance to organizational change, and building cultures of psychological safety in healthcare settings.


Professional Services Firms — Lead Partners: Lilli Friedland, Ph.D., ABPP · Tom Backer, Ph.D. · Florence Kaslow, Ph.D., ABPP

Law firms, financial services firms, and consulting partnerships face distinct challenges: partner dynamics, equity decisions, succession, and building next-generation leadership while maintaining client service. Our expertise includes partner alignment and collaboration, managing conflict in partnership structures, next-generation leadership development, succession planning for founding partners, and building cultures of excellence and innovation.

"Our team went from resistant to committed."

Fortune 500 executive leading strategic transformation

"We preserved both the business and the family."

Third-generation manufacturing company, founder transition

"We finally have a psychologically safe environment to discuss issues."

Professional services firm with partner conflict

Three Simple Steps

Step 1: Initial Confidential Conversation

We begin with a conversation to understand your situation, explore whether we might be the right fit, and answer your questions about how we work. No obligation, no pressure—just clarity.

Step 2: Assessment & Proposal

If we agree there's a good fit, we conduct a more in-depth assessment and develop a tailored proposal with clear goals, success metrics, and investment.

Step 3: Partnership Begins

When we agree to move forward, we begin the engagement. Most partnerships start with more intensive work and adjust based on your evolving needs.

Ready to Explore Whether Executive Advisors Is Right for Your Situation?

We invite you to reach out for a confidential conversation to explore your specific situation. You will be glad you did.

Partner

Lilli Friedland, Ph.D., ABPP

President & Managing Partner — Trusted Advisor to Leaders

For more than 35 years, Dr. Friedland has served as a trusted advisor to CEOs, family business owners, and senior executives facing the complex challenges where business strategy and human dynamics intersect. A board-certified clinical psychologist with deep business understanding, she specializes in helping leaders navigate change, plan succession, strengthen people effectiveness, and build dynamic cultures where people thrive.

Family Business Leadership & Succession

  • Succession planning that preserves both business value and family harmony
  • Managing dynamics when family members work in the business
  • Next-generation leadership development and readiness assessment
  • Governance structures that support healthy family business continuity
  • Multi-generational family business dynamics and wealth psychology

C-Suite Executive Coaching

  • Trusted advisor partnerships for senior executives
  • Building authentic leadership presence and executive voice
  • Navigating complex board and stakeholder relationships
  • High-stakes decision-making under uncertainty
  • Managing the psychological dimensions of leadership isolation

Organizational Leadership & Culture

  • Strengthening leadership team effectiveness and alignment
  • Creating psychological safety in organizations
  • Bringing teams through strategic transformation
  • Professional services firm partner dynamics and succession

Strategic Transitions & Change Leadership

  • CEO transitions and leadership changes
  • Managing resistance and fear during organizational change
  • Communication strategies that bring stakeholders along
  • Cultural integration following mergers or acquisitions
"Leadership can be profoundly isolating. The higher you rise, the fewer people you can speak with candidly about the strategic dilemmas, interpersonal challenges, and difficult decisions that keep you up at night. I serve as the trusted advisor leaders turn to when they need to think out loud, test ideas, gain perspective on complex dynamics, and make decisions with greater clarity and confidence."

Dr. Friedland's work is grounded in a fundamental belief: sustainable leadership effectiveness requires understanding both the strategic challenges leaders face and the psychological dynamics—often invisible in themselves and in others—that shape how people respond, resist, and ultimately commit to change.

Education & Certification

  • Ph.D., Clinical Psychology
  • Board-Certified, American Board of Professional Psychology (ABPP) — Clinical Psychology, with subspecialties in Organizational and Family Systems
  • Executive Program — UCLA Anderson School of Management
  • Certificate in Family Wealth Advising — Family Firm Institute

Professional Appointments

  • California Governor's appointee to the California Board of Psychology
  • Los Angeles County Board of Supervisors appointee — LA County Developmental Disabilities Board (served as Chair)
  • Leadership positions in APA, California Psychological Association, and LACPA

Honors & Awards

  • Distinguished Psychologist Award — Los Angeles County Psychological Association
  • Distinguished Psychology Award — APA Division 46, Society for Media Psychology and Technology
  • Honored twice by the LA County Board of Supervisors for distinguished service
  • Featured expert in national and international media

Media

Featured in: Harvard Business Review • Wall Street Journal • New York Times • Los Angeles Times • Time Magazine • Washington Post. Over 200 national and local media appearances.

Consulting to Family Business Enterprises: Locally, Nationally, and Internationally (2021)

Co-authored with Florence Kaslow, Ph.D., ABPP • Springer-Nature

"Evolving Identities of Family and Self in Times of Turbulence" (2025)

Book chapter • Springer Nature

"The Ex-CEO Contemplates a Coup" (2013)

Harvard Business Review • Co-authored with William C. Kirby and Laura Trachtman

"She helped us see what we couldn't see ourselves — a third-generation family business navigating founder transition aligned on legacy goals, zero key talent loss, business momentum maintained."

Family Business Client

"I finally had someone I could think out loud with — a trusted advisor I could turn to when I needed to test ideas and gain perspective, knowing I was speaking with someone who understood both the strategic stakes and the human dynamics."

Fortune 500 Executive

"She helped us build a culture of real psychological safety — measurable improvements in partner satisfaction and collaboration, staff engagement increased, successful cultural transformation."

Professional Services Firm

Reach Out for a Confidential Conversation

We invite you to reach out to explore your specific situation. You will be glad you did.

Partner

Florence Kaslow, Ph.D., ABPP

Partner — International Expert in Family Business Dynamics and Organizational Psychology

Dr. Florence Kaslow brings five decades of international expertise in family business consultation, organizational psychology, and professional development. One of the most published psychologists in the world, she has authored or edited 31 books and written over 200 articles. Her work spans six continents; she has taught and consulted in over 30 countries.

Family Business Consultation & Governance

  • Family business dynamics across multiple generations and cultures
  • Succession planning and leadership transitions in family enterprises
  • Governance structures for family-owned businesses
  • Managing conflicts between family relationships and business decisions
  • International family business consultation and cross-cultural dynamics

International & Cross-Cultural Psychology

  • Cross-cultural consultation and organizational development
  • International practice spanning Europe, Asia, Latin America, Middle East, and Africa
  • Cultural factors in leadership effectiveness and family business
  • Global perspectives on organizational psychology and family systems

Organizational Leadership Development

  • Executive coaching for senior leaders
  • Leadership development across organizational levels
  • Professional development for psychologists and consultants worldwide

Forensic Psychology & Professional Practice

  • Expert witness testimony and consultation
  • Professional ethics and standards of practice
  • Forensic assessment and evaluation
  • Legal and ethical dimensions of psychological practice
"Family business dynamics follow universal psychological principles, but they play out differently across cultures. What constitutes 'fairness' in succession, appropriate communication between generations, or the role of extended family members varies significantly across cultural contexts. Effective consultation requires understanding both the universal dynamics and the cultural specifics."

Board Certifications (ABPP)

  • Clinical Psychology
  • Family Psychology
  • Forensic Psychology
  • One of only a handful of psychologists holding ABPP certification in three specialties

Academic Appointments

  • Adjunct Professor of Medical Psychology, Duke University Medical School
  • Visiting Professor, Florida Institute of Technology
  • Visiting Lecturer, Harvard Medical School
  • Faculty, Hahnemann Medical School

Major Honors & Awards

  • APA Distinguished Contribution to Applied Psychology Award
  • APA Citation for International Advancement of Psychology in Practice
  • APA Outstanding Achievement in Media and Professional Psychology Award
  • Only professional with a regular series on Voice of America

Professional Leadership

  • Past President, APA Division of International Psychology
  • Past President, APA Division of Family Psychology
  • Founding President, International Family Therapy Association
  • Editor-in-Chief, Journal of Marital and Family Therapy

Contemporary Issues in Individual, Couple, and Family Treatment (2025)

Edited volume • Springer Nature

Consulting to Family Business Enterprises: Locally, Nationally, and Internationally (2021)

Co-authored with Lilli Friedland, Ph.D., ABPP • Springer-Nature

Handbook of Family Business and Family Business Consultation (2006)

Edited volume • Haworth Press

Together Through Thick and Thin: Long-Term Marriages (2000)

Guilford Press

31 books authored or edited • 200+ peer-reviewed articles • Published in 15+ languages

Reach Out for a Confidential Conversation

Partner

Tom Backer, Ph.D.

Partner — Expert in Systems Change, Implementation Science, and Organizational Effectiveness

Dr. Tom Backer specializes in helping organizations navigate large-scale change, build capacity for sustained impact, and implement evidence-based practices successfully. With over 500 published works and decades of experience working with government agencies, foundations, and nonprofits, he brings unparalleled expertise in how systems actually change—not just what should change.

Nonprofit Capacity Building & Organizational Effectiveness

  • Organizational development for nonprofit organizations
  • Building sustainable organizational capacity
  • Strategic planning and implementation for mission-driven organizations
  • Board development, governance, and effectiveness
  • Executive leadership development for nonprofit leaders
  • Nonprofit merger, collaboration, and partnership strategies

Philanthropic Strategy & Foundation Effectiveness

  • Foundation effectiveness and strategic grantmaking
  • Technical assistance strategies for grantee organizations
  • Community foundation strategy and practice
  • Measuring philanthropic impact and return on investment
  • Funder-grantee relationship dynamics

Public Health Systems Change & Communication

  • Large-scale public health communication campaigns
  • COVID-19 response and public education strategy
  • Behavioral health systems transformation
  • Community mobilization and coalition building

Implementation Science & Knowledge Utilization

  • Getting research into practice across organizational systems
  • Evidence-based practice implementation strategies
  • Barriers to adoption of evidence-based interventions
  • Organizational readiness for change assessment
"Nonprofit organizations are rich in mission and passion but often under-resourced in organizational capacity. Strong programs require strong organizations—boards that govern effectively, leaders who can manage complex dynamics, staff who can execute, systems that support rather than hinder work, and financial sustainability that allows the mission to continue. My work focuses on building this organizational infrastructure so nonprofits can maximize their impact over the long term."

Academic Appointments

  • Senior Research Fellow, California State University, Northridge
  • Director, Valley Nonprofit Resources program at CSU Northridge

Professional Leadership

  • Founding member and board member, National Network of Consultants to Grantmakers
  • Board member, Advisors in Philanthropy Los Angeles

Major Projects

  • U.S. Department of Health and Human Services COVID-19 Public Education Campaign (2020–2024)
  • Valley Nonprofit Resources — comprehensive capacity building program serving hundreds of nonprofits
  • SBIRT Implementation Research (2012–2015)
  • Knowledge Utilization & Dissemination Research

"Revisiting the U.S. Department of Health and Human Services COVID-19 Public Education Media Campaign" (2024)

Weber, M.A. & Backer, T.E. • Journal of Health Communication

500+ books, articles, and research reports covering nonprofit capacity building, philanthropic strategy, implementation science, and systems change.

Reach Out for a Confidential Conversation

Partner

Tom Drucker

Partner — Corporate Innovation and Neuroscience-Based Leadership Expert

Tom Drucker brings a unique combination of advanced psychological training, neuroscience expertise, business credentials from UCLA Anderson, and 15 years of experience as a senior executive at Xerox Corporation. His journey—from studying with Viktor Frankl and Abraham Maslow to leading human resources strategy for a global corporation—reflects a deep commitment to helping people and organizations realize their full potential.

Neuroscience-Based Leadership

  • How brain science informs leadership effectiveness and decision-making
  • Neuroscience of motivation, engagement, and performance
  • Structuring interactions to maximize engagement and minimize defensive reactions
  • Brain-based approaches to stress management and resilience

Emotional Intelligence & Positive Psychology

  • Developing emotional intelligence in leaders and teams
  • Positive psychology applications in corporate environments
  • Strengths-based leadership development
  • Building psychological capital (hope, efficacy, resilience, optimism)

Corporate Innovation & Strategic Change

  • Leading innovation initiatives in established organizations
  • Overcoming organizational resistance to innovation
  • Creating cultures that support experimentation and learning
  • Managing the human dimensions of technological change

International Leadership & Cross-Cultural Effectiveness

  • Leading across cultural boundaries (Europe, Asia, North America)
  • Remote collaboration and virtual team effectiveness
  • Adapting leadership approaches to different cultural contexts
  • Managing global teams and stakeholders
"Leaders often rely on traditional management approaches without understanding how their decisions and behaviors impact brain function, motivation, and team performance at a neurological level. When you understand how the brain processes threat versus reward, how social connection affects performance, and what actually drives sustained motivation—you can lead in ways that bring out the best in people rather than inadvertently triggering defensive reactions or disengagement."

Education & Training

  • Advanced training in psychology and psychotherapy
  • Studied with Dr. Viktor Frankl, University of Vienna
  • Business credentials, UCLA Anderson School of Management
  • Worked with Abraham Maslow
  • Training in neuroscience and its applications to leadership

Corporate Executive Experience

  • 15 years as Senior Executive in Human Resources, Xerox Corporation
  • Consulted with Procter & Gamble, TRW Systems, Hughes Aircraft, Bank of America
  • Partner, Executive Advisors
  • Managing Director, JANAS Associates
  • Founder, Consultants in Corporate Innovation
  • International consulting practice (Europe, Asia, North America)

Threat vs. Reward Responses

When leaders inadvertently trigger threat responses, people's brains shift into defensive mode—reducing creativity, collaboration, and performance. Leaders who understand this can structure interactions to activate reward responses instead.

Social Connection & Performance

The brain is fundamentally social. Leaders who create genuine connection and belonging unlock significantly higher performance and engagement.

Neuroplasticity & Change

The brain can change throughout life—but change requires specific conditions. Understanding how neural pathways form helps leaders design development experiences that create lasting behavioral change.

Motivation & Engagement

Traditional "carrot and stick" approaches often backfire because they misunderstand what actually motivates the human brain. Neuroscience reveals what truly drives sustained motivation.

Reach Out for a Confidential Conversation

Partner

Susan Reynolds, M.D., Ph.D.

Partner — Healthcare Leadership Transformation Expert

Dr. Susan Reynolds brings an extraordinary combination of clinical medicine, academic research, executive leadership, and healthcare system transformation expertise. A former emergency physician, emergency medical center CEO, White House healthcare advisor, and Chief Medical Officer—she understands healthcare from every vantage point. Since founding the Chief of Staff Boot Camp® in 2003, she has trained over 3,000 physician leaders and healthcare executives.

Physician Leadership Development

  • Chief of Staff preparation and development
  • Medical staff president training and support
  • Moving from clinical practice to leadership roles
  • Building emotional intelligence in medical leadership
  • Managing the identity shift from physician to physician-leader

Healthcare Organizational Transformation

  • Hospital and health system strategic transformation
  • Medical staff and hospital administration alignment
  • Board-physician-administration relationship dynamics
  • Quality improvement leadership and implementation
  • Healthcare M&A cultural integration

Medical Staff Management & Governance

  • Medical staff bylaws and governance structures
  • Managing medical staff resistance to organizational change
  • Peer review and physician performance management
  • Conflict resolution between physicians and administration

Organizational Assessment & Change Management

  • The 4-Ps Assessment Model (Purpose, Passion, Planning, People)
  • Diagnosing organizational dysfunction
  • Designing targeted interventions for lasting transformation
  • Building organizational resilience
"Physicians are trained to be independent decision-makers responsible for individual patients. Leadership requires collaborative decision-making responsible for entire systems. This isn't a character flaw—it's a training gap. And it's fixable."

Education

  • M.D., UCLA School of Medicine
  • Ph.D., Biological Chemistry, UCLA
  • Fellowships in Cardiology, Critical Care Medicine, and Administrative Medicine, UCLA
  • Diplomate, American Board of Internal Medicine
  • A.B. with top honors, Vassar College

Clinical & Executive Experience

  • Founder and CEO, Malibu Emergency Room (12 years)
  • Emergency Physician in active practice
  • Chief Medical Officer roles
  • Member, White House Health Professionals Review Group (1993)

Executive Search Leadership

  • Founder, Physician Executive Practices, Heidrick & Struggles
  • Founder, Physician Executive Practices, Russell Reynolds Associates

Recognition

  • Woman of the Year, California's 44th Assembly District
  • President, American Association of Women Emergency Physicians
  • Columnist, Chicago Medicine Magazine

Training 3,000+ Physician Leaders Since 2003

Founded in 2003, Chief of Staff Boot Camp® addresses the critical gap in physician leadership preparation. The highly acclaimed program has trained over 3,000 physician leaders and healthcare executives over two decades, establishing Dr. Reynolds as one of the most influential voices in physician leadership development.

Unlike generic leadership programs, it specifically addresses the unique challenges physician leaders face: the identity transition from clinician to leader; managing medical staff resistance; navigating the physician-administration divide; board dynamics and governance; quality improvement and patient safety leadership; and conflict resolution in high-stakes medical environments.

Prescription for Lasting Success: Leadership Strategies to Diagnose Problems and Transform Your Organization (2010)

John Wiley & Sons — Introduces the 4-Ps Assessment Model for diagnosing organizational dysfunction.

Regular columnist, Chicago Medicine Magazine • Regular speaker at major healthcare conferences nationwide.

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